In three nights a guest orders dinner, asks for towels, books a massage and reports a broken air conditioner. Four different things — but to the guest they are all "what I asked the hotel for". This is the one screen that holds them.
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One place for everything you asked for
Today the guest has to remember what they ordered and who they ordered it from. Lose the notification and the order disappears. One list means nothing gets lost — and it is the first place to look when something is late.
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Four kinds of order, one list
A meal, a towel request, a massage appointment and a repair look different, but underneath they are the same thing: the guest asked, the hotel answers, and there is a time it should be done by. So they sit together, with the same words on every card.
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Words the guest already understands
Preparing means the kitchen has it. On the way means someone is walking to the room. Scheduled means it has a time in the future. Completed means it is done. No codes, no internal language — the same four words on every kind of order.
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A late order says so out loud
When an order passes the time it was promised, the card says it plainly and tells the guest the manager already knows. Hiding a delay only makes the guest ask twice. Admitting it turns a complaint into a hotel that is clearly paying attention.
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The room bill, always visible
Every charge lands on the room, and the running total sits at the bottom of the screen the whole time. The guest sees what they have spent while they can still do something about it, instead of meeting one long bill at check-out.
A note for the hotel
This list is built from the same records the departments already work on — nothing extra to fill in. Every card is one order with a status, a promised time and an amount, whichever department it belongs to. When an order runs past its promised time, the guest sees it in the same moment management does. Tapping any card opens the tracking screen for that one order.