Your request, tracked live.

One request — watched by three sides

Time-tracked against an SLA

Accountability, built in

New screen · 26 May 2026

9:41

Request tracking

Air conditioning — not cooling

In progress REQ-3F8A21 · Room 312

Status

Expected by 15:30

Submitted

14:08

Assigned

14:20

In progressNow

14:35

Completed

Pending

Assigned to

Kareem Adel

Maintenance team

Assigned 14:20

Live now

Everyone is watching this request

You, the assigned specialist and hotel management all see this request the moment anything changes — so nothing slips, and nothing gets lost.

You

Specialist

Management

On time · expected by 15:30

Updates & comments

The room is still warm — we have a child sleeping, if possible please prioritise.

14:31

Status changed to In progress · 14:35

Kareem · Maintenance

On my way up now with a replacement unit — about 10 minutes.

14:37

Hotel management can see this thread too.

Add a comment…

Your request, tracked live.

A request is a promise. This screen keeps that promise visible — who is on it, when it is expected, and a live thread the guest, the staff member and hotel management all share.

Straight to the specialist
The guest requests a service directly from the relevant specialist — no front-desk relay, no message lost in translation along the way.
Time-tracked against an SLA
Every request runs against a service-level target, with a clear expected-by time the guest can see — here, 15:30.
Comment while it's live
The guest can add a comment on the request while it is still in progress — adding context, urgency, or a simple thank you.
Management sees it too
Those comments are visible to hotel management. A complaint never quietly disappears — it is on the record from the first minute.
Accountability, built in
Because guest, staff and management all watch the same request live, accountability is built in — and being watched is what drives speed and quality.

Where this sits

This screen completes the services flow — catalog and offers, then service detail, then the request composer, and finally request tracking. It follows the request lifecycle: Submitted → Assigned → In progress → Completed.